Telephoning in English Pupil's Book 3rd Edition

Telephoning in English is for professionals and trainees in business, commerce and administration who need to be able to receive and make telephone calls. It can be used equally well in class or for self-study. The emphasis is on developing and consolidating practical telephone skills in a variety of interesting and relevant contexts. Activities range from message-taking and spelling practice to role play, providing learners with a comprehensive course in using the telephone in English. The third edition of this highly regarded and successful title brings the course up-to-date to take into account the most important recent developments in telecommunications. The recorded material is available on an Audio Cassette Set (2) or Audio CD Set (2).

Contents: Unit 1: How can I help you?: Unit 2: Hold the line, please? Unit 3: Getting a quote: Unit 4: Placing an order: Unit 5: Bookings and arrangements: Unit 6: A change of plan: Unit 7 What's the problem?: Unit 8 Handling complaints. Key and tapescripts.